Notification Settings

Notification Settings allows you to configure the required setup in order to send notification to customer / other systems on the occurrence of an event or transaction. The required Notification can be sent through E-Mail, SMS and Webhook either immediately on the happening of the event or transaction, or at a specified later time. Based on the Settings configured, Aura will trigger communication to the customer / designated recipient / other system on the occurrence of the Event or Transaction. For example: Account creation, Account activation, Payment, Loan sanctioned or disbursed etc.

Following are the tabs under Notification Settings.

To add Notification Settings,

1. Access Admin menu, click Notifications, then NotificationSettings and then Maintain. The system will display theNotification Settings Search screen. You can search for allor any specific Notification Settings.

2. Click Add. Notification Settings → Profile (1/3) page will be displayed.

3. Provide Name for the Notification setting.

4. Select Notification trigger from the available predefined drop-down list: Event, Generic and Transaction.

If Notification Trigger = Event

If Notification Trigger = Transaction

If Notification Trigger = Generic

5. Business Area is enabled only when you have chosen Event for the Notification trigger above. You can select the required option from the available predefined drop-down list: Acquiring, Cards, Charge Bundle, Client Account, Credit Cards, Foreign Exchange, Generic, Limits, Loan, Nostro Account, Payments, Peer-to-Peer, Standing Instruction, Term Deposit.

If Notification Trigger is Generic or Transaction, the Business Area field is disabled.

6. Depending on the selected Notification Trigger, the following fields are displayed:

  • Transaction: The label is displayed as Transaction Code with a hyperlink to all Transaction Codes maintained under General Ledger → Settings → Transaction Code. You can select the required Transaction Code using the hyperlink or by entering the first few digits of the code.
  • Event: The label is displayed as Event Code with a drop-down list containing the events applicable to the selected Business Area.
  • Generic: The Event Code field is disabled.

Note: Only Transaction codes with Trigger notification = Yes (where the checkbox is checked) will be listed in the hyperlink.

7. Notification For is enabled only when Notification Trigger is Generic. Select the required option from the available predefined drop-down list:

  • Conversations
  • Failed Login
  • Product Update

8. Enter Condition details. Each condition will constitute a collection of individual conditions joined by AND / OR operator. The Condition details can be built using the Parameter, Operator and Values.

9. Select Parameter from the pre-shipped list and click Add. Aura will push the selected value of Parameter into the Condition text area above.The available parameters depend on the selected Notification Trigger and Notification For option.

  • Event: Product Code, Account Status, Payment Status, Currency.
  • Transaction: Product Code, Amount, Currency.
  • Generic
    • Conversations and Product Update: Conversation Category.
    • Failed Login: Parameter field is disabled.

10. Select Operator from the pre-shipped list and click Add. Aura will push the selected value of Operator into the Condition text area above. If Notification Trigger = Generic and Notification For = Failed Login, the Operator field is disabled.

11. Enter required Values for the Parameter and click Add. Aura will push the selected value into the Condition text area above. If Notification Trigger = Generic and Notification For = Failed Login, the Value field is disabled.

Details of the Parameter, Operator and Values:

Account Status / Payment Status: If you select this parameter, then the Value field will display all the active and suspended Account statuses maintained under Admin → Status, where Consider status as is equal to Account Status or Payment Status respectively. It will also display the pre-shipped Account Statuses and user defined value + Any.

Note:

a. If you select Business area as Loan, then value field will display the Loan statuses which are pre-defined and user-defined + Any.

b. If you select Business area as Credit card account, then value field will display the Credit card account statuses which are pre-defined and user-defined + Any.

c. If you select Business area as Client account, then value field will display the Client account statuses which are pre-defined and user-defined + Any.

  • Product Code: If you select this parameter and based on the business area you selected earlier, you can select the required value from the available drop-down list of values.

  • Amount: If you select this parameter, then the field becomes a textbox for you to enter the amount.

  • Currency: If you select this parameter, then the Values field will display all the active 3**-character** ISO codes maintained under Admin → System codes → Currency → Currency.

12. Select Configuration preference by clicking on the Entity or Account radio button.

Notification TriggerNotification ForAvailable Configuration Preference
Event—Entity, Account
Transaction—Entity, Account
GenericConversationsEntity, Channel User
GenericFailed LoginEntity
GenericProduct UpdateEntity

Note:

  • Entity: Notification will always be sent using Notification Settings setup.
  • Account: Event / Transaction notification will be sent based on preference set at account level. If Notification mode in configuration does not match with Mode at account level preference, then Notification will not be sent.
  • Channel User: Notifications are sent based on the selected Channel User configuration.

13. Use Notify to define when notification should be actually sent to the Client. If you want to send the notification immediately on the happening of the event / transaction, choose Immediate. If you would like the notification to be sent only at a specific time of the Client's time zone, choose Specific time. This field is enabled only in case of Notification Trigger = Event or Transaction. For Generic, it is defaulted to Immediate and disabled.

14. Enter the actual Time when you would like the notification to be sent to the customer if you had selected Specific Time above. If you had selected Immediate in the above field, the Time field will be disabled.

15. Click Next. Notification Settings → Mode (2/3) page will appear.

16. Select Notification mode from the available predefined drop-down list Email, SMS Webhook and Push Notification depending on whether you would like the notification to be sent by email, SMS or to another system.

17. Select Interface description that should be used for this Notification Setting. Click on the hyperlink to see the list of active Interface definition descriptions maintained under Admin → System codes → Interface definition → Maintain and select the required record.

18. Based on Notification mode, the next field will be displayed as Alert Identifier or Custom template. If Notification mode = Email, input the required Alert Identifier as configured in Aura Data Management → Configurations → Alert → Maintain. If Notification mode = SMS, input the Custom template as configured in Aura Data Management → Configurations → Settings → Custom Template. If Notification mode = Webhook, this field will not be displayed.

19. Click Next. Notification Settings → Confirmation (3/3) page appears.

Note: There will be an additional step in case custom fields have been mapped to the function.

20. Click Finish. Notification Settings page will appear with all the added details and Profile tab will be displayed by default. Status of the Notification Setting will be Active.

Functions: Add, Search, Suspend

Profile

Profile tab, which is the default tab in Notification Settings screen, shows the basic details of the Notification Settings.

A sample of Profile tab is shown below:

To View / Edit Profile.

1. Access Notification Settings page. By default, Profile tab will be displayed.

To edit Profile,

2. Click Edit. Edit Profile page is displayed.

Note: Except Notification trigger, Business area and Event code all other fields are editable.

3. Make required changes and click Save. Profile tab appears with the edited details.

Function: Edit

Mode

The Mode tab allows you to view, add and edit different types of Notification mode like E-Mail, SMS, Webhook and Push Notification.

To View Mode,

1. Access Notification Settings page, then click Mode tab to see all the available Notification Modes as configured.

2. Click Add. Add Mode page appears.

Note: For details refer to Notification Settings → Mode (2/3) page

3. Click Save. Mode page appears with the new added mode.

Function: Add, Edit, Delete,Maintain Parameter.

Note: Similarly, you can add multiple notification modes as required, as shown in the screen shot below.

Function: Add, Edit, Delete, Maintain Parameter.

Note: Except for Webhook notification mode, all other notification modes have Maintain Parameter button enabled.

To Edit Mode,

1. Click Edit for the mode which you want to edit. Edit Mode page appears.

Note: Except Notification Mode field, all other fields are editable.

2. Make required changes and click Save. Mode tab appears with the edited details.

Function: Edit, Delete, Maintain Parameter.

To delete Mode,

1. Click Delete for the mode you wish to delete. Confirmation screen pops up. Note: If there is only one mode, Delete button will be disabled. Delete button will be enabled only when there is more than one mode of notification.

2. Click Yes. Mode will get deleted.

Parameter

Maintain

This function is used to maintain the mapping for different parameters for a specific Mode so that dynamic values can be used in the notification. Using the parameters mapped, Aura will generate the E-mail / SMS / webhook notification with the required values for that particular event / transaction.

To add / view different Parameters,

1. Click Maintain. Parameter page appears displaying the list of parameters already mapped.

2. Click Add. Add Component page appears.

3. Select Parameter from the available predefined drop-down list between 1 and 15. The list will show only those parameters that are not yet used for this Mode. You can use as many parameters as required for the Notification. If the same dynamic value has to be used in multiple places in the final notification, the same parameter mapping can be re-used.

Example: If Last Name has to be used in different sections of the final Notification, it is enough to map the Parameter (say Parameter 1) once to Last Name. In the Template that is defined in Data Management, make sure that Parameter 1 is specified in all the sections where the Last Name has to be used.

4. Select required Mapping from the available predefined drop-down list. The values in the list will be based on the Notification Trigger and Business Area (if any). Based on the mapping, the values for the selected parameters will be passed on to the Custom Template on the Data Management layer so that the notification mail / sms / webhook will have the corresponding dynamic values as required. The available values are as follows:

If Notification Trigger = Transaction, the available list of values is mentioned below:

  • Transaction reference

  • Contract reference

  • Account

  • Account branch

  • Transaction branch

  • Account Currency

  • Transaction Amount

  • LCY equivalent

  • Booking date

  • Value Date

  • Transaction Currency

  • Base Currency

  • Entity Name

  • Client Email

  • Client First Name

  • Client Last Name

  • Client Middle Name

  • Client Full Name

  • Client SMS To

  • SSN

  • Registration

  • Name for statement

  • Organization

  • Transaction description

If Notification Trigger = Event, the list of values will depend on the Business Area chosen. The list of parameters for Business Areas currently available are listed below:

Business Area: Loan

  • Book Date

  • Value Date

  • Amount

  • Email

  • First Name

  • Last Name

  • Middle Name

  • Client Full Name

  • SMS To

  • Organization

  • Account

  • Account Currency

  • Account Status

  • Amount Sanctioned

  • Interest Amount Overdue

  • Principal Amount Overdue

  • Product Code

  • Product Description

  • SSN

  • Registration

  • Maturity Date

  • Tenor

  • Total Amount Overdue

  • Overdue Days

  • Name for statement.

  • Interest Rate

  • Annuity Amount

  • Tenor Unit

  • Current Balance

  • Base Currency

  • Entity Name

  • Event Description

Business Area: Client Account

  • Amount Blocked

  • Uncleared funds - Debit

  • Uncleared funds - Credit

  • Book Date

  • Value Date

  • Amount

  • Client Email

  • Client First Name

  • Client Last Name

  • Client Middle Name

  • Client Full Name

  • Client SMS To

  • Account

  • Account Currency

  • Account Status

  • Product Code

  • Product Description

  • SSN

  • Registration

  • Current Balance

  • Available Balance

  • Name for statement.

  • Organization

  • Book Balance

  • Base Currency

  • Entity Name

  • Event Description

Business Area: Card Account

  • Overdue Days

  • Amount Blocked

  • Uncleared funds - Debit

  • Uncleared funds - Credit

  • Given Limit

  • Cash Limit

  • Current Cycle Payment Due Date

  • Creation Date

  • Amount Requested

  • Amount Required

  • Overdue Amount

  • Overlimit amount

  • Current Cycle Start Date

  • Previous Cycle Start Date

  • Current Cycle End Date

  • Previous Cycle End Date

  • Previous Cycle Payment Due Date

  • Book Date

  • Value Date

  • Amount

  • Client Email

  • Client First Name

  • Client Last Name

  • Client Middle Name

  • Client Full Name

  • Client SMS To

  • Account

  • Account Currency

  • Account Status

  • Product Code

  • Product Description

  • SSN

  • Registration

  • Value Dated Balance

  • Name for statement.

  • Organization

  • Book Balance

  • Account Balance

  • Base Currency

  • Entity Name

  • Event Description

Business Area: TD Account

  • Deposit Amount

  • Maturity Amount

  • Remaining Deposit Amount

  • Amount Blocked

  • Maturity Date

  • Tenor

  • Book Date

  • Value Date

  • Amount

  • Client Email

  • Client First Name

  • Client Last Name

  • Client Middle Name

  • Client Full Name

  • Client SMS To

  • Account

  • Account Currency

  • Account Status

  • Product Code

  • Product Description

  • SSN

  • Registration

  • Tenor Unit

  • Current Balance

  • Available Balance

  • Name for statement.

  • Organization

  • Base Currency

  • Entity Name

  • Event Description

  1. Click Save. Parameter page appears with the added details.

Function: Add, Delete, Finish

Note: You can add multiple parameters as required. Sample screen shot shown below.

Function: Add, Delete, Finish

6. Click Finish. Mode page appears as shown below.

Function: Add, Delete, Finish

Delete: This option is used to delete the required Notification mode. Once you click on Delete button, Aura will ask for confirmation; on confirmation the Notification mode will be deleted.

Custom Field

This menu option allows you to define fields apart from those that are already available in the standard version of Aura. Thus, it enables you to customize additional data storage and use as required to suit your specific business needs.

To maintain Custom Field,

1. Access Notification Settings page, then Click CustomField tab. Initially the tab will be blank as per the sample screen shot shown below.

2. The field appears only when it is created in Admin → System codes → Custom fields → Custom fields and linked to Notification Settings option in Admin → System codes → Custom fields → Field mappings.

3. Click Edit. Edit Custom Field page appears. In the following illustration, one custom field has been mapped as shown below.

4. Enter Communication details to be associated with the Notification Settings.

5. Click Save. Custom Field tab appears with the edited details.

Function: Edit